📦 Jindeal Shipping Policy
At Jindeal.com, we are committed to delivering your orders quickly, safely, and transparently. Please review our shipping terms below before placing your order.
🕒 Order Processing Time
- Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays)
- During peak periods, processing time may vary
- Live updates are shown on the website notification bar
- Once shipped, you will receive a confirmation email with tracking details
🚚 Shipping Methods & Delivery Time
1. Courier Shipping
- Delhi NCR (Delhi, Gurgaon, Noida, Faridabad, Ghaziabad): 2–3 business days
- North India (Punjab, Himachal, Uttarakhand): 3–4 business days
- Rest of India: 4–7 business days
- Remote Areas: 7–10 business days
2. Porter Delivery (Delhi NCR Only)
- Same-day / Next-day delivery available
- Ideal for urgent orders
3. Local Pickup
Pickup available from:
Jindeal Inc.
997, Basement, Sector 45
Gurgaon – 122003, Haryana
⚡ Additional Shipping Options
- Standard Shipping: 5–7 days
- Express Shipping: 2–3 days
- Overnight Shipping: 1 day (subject to availability)
⏳ Delivery timelines are estimates and may vary due to external factors.
💰 Shipping Charges
Shipping cost is calculated at checkout based on:
- Order weight
- Delivery location
- Selected shipping method
✔ Final charges are shown before payment — no hidden fees
🌍 International Shipping
- Available for selected countries
- Charges & delivery timelines shown at checkout
⚠️ Important:
Customers are responsible for:
- Customs duties
- Import taxes
- Local handling charges
📦 Order Tracking
- Tracking link shared via email after dispatch
- You can track your order in real-time
📭 Undeliverable Orders
- Incorrect/incomplete address may lead to return
- Re-shipping charges will be paid by the customer
⚠️ Important: Damaged Package Policy (Must Read)
We ensure strong packaging, but minor box damage can occur during transit.
👉 Customer must ACCEPT the delivery
Mandatory Steps:
- Do NOT reject the parcel
- Write on package:
“Received in Damaged Condition” - Record a full unboxing video (no cuts)
📩 Send proof to:
🔁 Missing / Damaged Items Resolution
- After verification, we may offer:
- Replacement, OR
- Partial refund
⚠️ We do NOT encourage returns, as it increases loss and delays resolution.
🚫 Order Refusal / RTO Policy (VERY IMPORTANT ADD)
- If customer refuses delivery without valid reason:
- Future orders may be restricted
- Shipping charges will be deducted from refund
🚫 Cash on Delivery (COD)
- We do NOT offer COD
- All orders are prepaid only
⏱️ Shipping Delays
Delays may occur due to:
- Weather conditions
- Courier issues
- High order volume
We will assist you in case of major delays.
📦 Lost Shipments
If your order is lost in transit:
- Contact us within 48 hours of expected delivery
- We will investigate and provide:
- Replacement, OR
- Refund
📞 Customer Support
📱 Phone: +91 99589 79755
📧 Email: support@jindeal.odoo.com
🕒 Response Time: 24–48 working hours