🧴 Glass Item Damage Policy | Jindeal.com

At Jindeal.com, we take great care in packing and shipping all glass products, but due to the fragile nature of glass, minor breakage during transit is a known shipping risk. Below is our clear and customer-friendly Glass Damage Policy designed to ensure transparency and satisfaction.

✅ Acceptable Glass Damage Threshold

  • Up to 10% breakage of total glass quantity is considered acceptable during shipping.
  • This is an industry-standard risk for fragile items.
  • No damage claims will be accepted for breakage within this 10% threshold.

💥 Damage Beyond 10% – What We Cover

If the glass damage exceeds 10% of your total order:

  • We will offer a replacement, partial refund, or store credit for the affected quantity.
  • Jindeal is committed to fair resolution in case of excessive breakage.

📸 Claim Procedure for Damaged Glass Items

To process any valid damage claim:

  1. Report the issue within 24 hours of delivery.
  2. Provide clear photo or video evidence of the damaged products and packaging.
  3. Upon verification, our support team will resolve the claim for the items exceeding the 10% breakage allowance.

🔒 Important Limitations for Glass Packaging Orders

  • 100% damage-free delivery is not guaranteed for glass items.
  • Minor scratches, bubbles, or small imperfections that do not affect functionality will not be eligible for return or refund.
  • For bulk or wholesale glass orders, extra packaging charges may apply to ensure additional protection.

🛠️ Need Help?

Our team is always here to help you.
📞 Contact our support team for any questions regarding glass orders, claims, or packaging options.

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