📦 Jindeal Shipping Policy

At Jindeal.com, we are committed to delivering your orders quickly, safely, and transparently. Please review our shipping terms below before placing your order.

🕒 Order Processing Time

  • Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays)
  • During peak periods, processing time may vary
  • Live updates are shown on the website notification bar
  • Once shipped, you will receive a confirmation email with tracking details

🚚 Shipping Methods & Delivery Time

1. Courier Shipping

  • Delhi NCR (Delhi, Gurgaon, Noida, Faridabad, Ghaziabad): 2–3 business days
  • North India (Punjab, Himachal, Uttarakhand): 3–4 business days
  • Rest of India: 4–7 business days
  • Remote Areas: 7–10 business days

2. Porter Delivery (Delhi NCR Only)

  • Same-day / Next-day delivery available
  • Ideal for urgent orders

3. Local Pickup

Pickup available from:

Jindeal Inc.
997, Basement, Sector 45
Gurgaon – 122003, Haryana

⚡ Additional Shipping Options

  • Standard Shipping: 5–7 days
  • Express Shipping: 2–3 days
  • Overnight Shipping: 1 day (subject to availability)

⏳ Delivery timelines are estimates and may vary due to external factors.

💰 Shipping Charges

Shipping cost is calculated at checkout based on:

  • Order weight
  • Delivery location
  • Selected shipping method

✔ Final charges are shown before payment — no hidden fees

🌍 International Shipping

  • Available for selected countries
  • Charges & delivery timelines shown at checkout

⚠️ Important:
Customers are responsible for:

  • Customs duties
  • Import taxes
  • Local handling charges

📦 Order Tracking

  • Tracking link shared via email after dispatch
  • You can track your order in real-time

📭 Undeliverable Orders

  • Incorrect/incomplete address may lead to return
  • Re-shipping charges will be paid by the customer

⚠️ Important: Damaged Package Policy (Must Read)

We ensure strong packaging, but minor box damage can occur during transit.

👉 Customer must ACCEPT the delivery

Mandatory Steps:

  1. Do NOT reject the parcel
  2. Write on package:
    “Received in Damaged Condition”
  3. Record a full unboxing video (no cuts)

📩 Send proof to:

support@jindeal.odoo.com

🔁 Missing / Damaged Items Resolution

  • After verification, we may offer:
    • Replacement, OR
    • Partial refund

⚠️ We do NOT encourage returns, as it increases loss and delays resolution.

🚫 Order Refusal / RTO Policy (VERY IMPORTANT ADD)

  • If customer refuses delivery without valid reason:
    • Future orders may be restricted
    • Shipping charges will be deducted from refund

🚫 Cash on Delivery (COD)

  • We do NOT offer COD
  • All orders are prepaid only

⏱️ Shipping Delays

Delays may occur due to:

  • Weather conditions
  • Courier issues
  • High order volume

We will assist you in case of major delays.

📦 Lost Shipments

If your order is lost in transit:

  • Contact us within 48 hours of expected delivery
  • We will investigate and provide:
    • Replacement, OR
    • Refund

📞 Customer Support

📱 Phone: +91 99589 79755
📧 Email: support@jindeal.odoo.com
🕒 Response Time: 24–48 working hours