Cancellation, Refund & Damage Policy – Jindeal
At Jindeal, we aim to provide the best quality products and smooth service. Please read our policy carefully before placing an order.
1. Order Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once the order is shipped, cancellation is not allowed.
- To request cancellation, email us at:
support@jindeal.odoo.com
2. No COD Policy
- We do not offer Cash on Delivery (COD).
- All orders must be prepaid via available payment methods.
3. Refund Policy
Refunds are applicable only in the following cases:
- Product is completely missing
- Product is wrong item delivered
- Product is severely damaged (non-usable condition)
Approved refunds will be processed within 5–7 working days.
4. Transit Damage Policy (Very Important)
We take strong packaging measures, but minor box damage can happen during transit.
👉 In such cases, we request customers to accept the delivery.
Mandatory Steps (Required for Claim):
- Do NOT reject the parcel
- Write on the package at delivery:
“Box Received in Damaged Condition” - Record a full unboxing video (without cuts)
- Clearly show:
- Outer packaging condition
- Opening process
- Product condition inside
📩 Send all proof to: support@jindeal.odoo.com
5. Replacement / Partial Refund (If Applicable)
- If items are missing or damaged, we will:
- Provide replacement, OR
- Offer partial refund, depending on the situation
⚠️ Note:
Sending the product back often creates higher losses and delays, so we prefer resolving issues through video proof and direct support.
6. Return Policy
- We generally do not accept returns unless:
- Wrong product shipped
- Major defect confirmed
7. Important Guidelines
- Claims without unboxing video proof will not be accepted
- Complaint must be raised within 24 hours of delivery
- Ensure email includes:
- Order ID
- Issue details
- Video/photo proof
Customer Support
📧 Email: support@jindeal.odoo.com
🕒 Response Time: 24–48 working hours